We’re here for you 7 days
a week and arrive within
24 hours
Emergency call-outs for our care plans customers
We’re here for you 7 days
Emergency Call-Outs
We have engineers working 7 days a week responding to emergencies for our customers who are on our Service Care plans. The best way to ensure cover for your boiler is to join our Service Care scheme as these customers always take priority.
Even if you are not on our scheme we will endeavour, wherever possible, to attend at weekends if you have an emergency.
We do not provide a 24 hour call out, but guarantee to attend all of our service care customers with a breakdown within 24 hours of receiving your call (weather permitting). We will attend the same day if your call is received before 2pm. If your call is received after 2pm we will try to attend the same day depending on workloads of our engineers.
Please call us if you have an emergency. This phone may be diverted at weekends to our ‘on call’ engineers but please leave a message and we will get back to you.
If you are interested in joining one of our Service Care schemes click below or contact us.
See our frequently asked Emergency Call Out questions.
Here is our frequently asked questions, find answers below or get in touch.
Yes, we provide emergency heating services 7 days a week for customers on our Service Care plans. These customers receive priority, and we guarantee to attend breakdowns within 24 hours of receiving a call (weather permitting).
Yes, we will do our best to attend emergencies for non-Service Care customers, including weekends, depending on engineer availability. However, our Service Care members always receive priority.
No, we do not provide a 24-hour call-out service, but we aim to attend all Service Care customers’ emergencies within 24 hours. If your call is received before 2pm, we will attend the same day whenever possible. Calls after 2pm will be scheduled based on engineer availability.
Please call us directly if you have an emergency. During weekends, calls may be diverted to our ‘on-call’ engineers. If we are unable to answer immediately, leave a message, and we will get back to you as soon as possible.
We respond to a range of heating emergencies, including boiler breakdowns, loss of heating or hot water, and urgent heating system issues. Our engineers will assess the problem and work quickly to restore your heating.
The best way to guarantee prompt emergency assistance is by joining one of our Service Care plans. These customers receive priority service, with guaranteed attendance within 24 hours. Contact us to learn more about our Service Care options.
We are a Oftec
registered
business
OFTEC is the Oil Firing Technical Association and was formed in 1991. It represents the oil heating and cooking industry in the UK and the Republic of Ireland.
OFTEC establishes the standards for competence within the domestic oil heating and cooking industry. By ensuring the quality of people and businesses working in this area, OFTEC maintains standards for reputable companies and consumers alike. For more information
visit www.oftec.co.uk
Experience that matters
